A busy Friday night in a Kathmandu or Pokhara restaurant shows every weakness in a paper system: a handwritten order that never reaches the kitchen, a table that leaves without the momo being billed, service charge added to one bill and forgotten on the next, and a khata notebook that nobody can read the next morning. A restaurant POS (point of sale) system fixes these — if it is built for how restaurants in Nepal actually work.
1. Orders that reach the kitchen — every time
Waiters take the order on a tablet or phone at the table. The kitchen and bar each get their own ticket (KOT) instantly — printed on a network or USB printer, or shown on a kitchen screen. Tickets say whether it's a new order or an addition, which table and dining area it's for, and any remarks like "less spicy". If a printer is offline, the system keeps the ticket and tells you, instead of silently losing it.
2. Service charge and VAT, calculated correctly
Restaurants in Nepal commonly add a 10% service charge, and VAT-registered restaurants charge 13% VAT on top. The order matters: service charge is added first, then VAT is calculated on the total. Doing this by hand on every bill leads to mistakes and unhappy customers. A good POS applies it automatically, consistently, and shows it clearly on the bill. For VAT-registered businesses, see our guide to IRD electronic billing.
3. Split bills, discounts and takeaway
Friends splitting the bill, a manager's discount, a takeaway order or a delivery — these should take seconds, not a calculator and a second bill pad. Removals and cancellations should carry a reason, so you can see later why an item came off a bill.
4. Khata (credit) accounts you can trust
Regular customers, offices and companies often eat on credit. A POS with proper credit accounts records every khata sale against the customer, shows what each one owes, and gives an aging report — who has owed money for 30, 60 or 90 days. No more lost notebooks.
5. Stock that matches sales
When each menu item has a recipe, selling 40 plates of chowmein deducts the noodles, vegetables and oil automatically. At the end of the week, the gap between expected and actual stock shows waste or leakage immediately.
6. Digital payments without screenshots
Customers want to pay by QR. With auto-verified Fonepay QR, the bill shows a QR for the exact amount and the system confirms the payment itself — read why that beats checking screenshots.
Our restaurant software
- Restaurant POS System — table management and floor plan, order taking, kitchen display, bill splitting and discounts, multiple payment methods, daily sales reports, stock, loyalty, VAT billing, takeaway and delivery, on touch-screen tablets.
- SajhiloStay HMS — if your restaurant is part of a hotel, the same POS charges orders straight to the guest's room bill.
Frequently asked questions
Do we need expensive hardware?
No. Tablets or phones for waiters, plus a standard thermal receipt or kitchen printer, are enough for most restaurants.
Can we have separate tickets for the kitchen and the bar?
Yes. Items can be routed to preparation stations — kitchen, bar, bakery, grill — each with its own ticket.
How long does setup take?
We set up your menu, tables and printers and train your staff. Most restaurants are running within days.
Ready to stop losing orders? Contact OM IT Solutions for a demo with your own menu.